Safe Play First
Gambling on y99pro is entertainment — not a source of income or a solution to financial pressure. This page gives you the tools, knowledge and resources to stay in control of your play at all times.
Our Commitment
At y99pro, responsible gambling is not a tick-box exercise — it is a genuine part of how the platform is designed and operated. We believe that every adult who chooses to gamble deserves accurate information, practical tools and straightforward access to support if their play starts causing problems.
For Pakistani users in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and everywhere in between, we understand that access to betting platforms is closely connected to cricket enthusiasm — PSL matchdays, ICC T20 World Cup campaigns, bilateral series against India and England. The excitement is real. But so is the financial risk when gambling moves from leisure activity to compulsive behaviour.
This page explains how y99pro's responsible gambling framework works, what tools are available in your account and what to do if you or someone you know needs help. Please read it carefully before you play — and keep it bookmarked as a resource.
Every y99pro account comes with built-in responsible gambling tools from day one. Deposit limits, loss limits, session time controls, cooling-off periods and full self-exclusion are available in your account settings — always, at no charge, with no barriers to access.
Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. y99pro does not claim to be licensed, regulated or approved by the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani provincial authority. Users are solely responsible for determining whether their use of this platform complies with applicable local law. This page does not constitute legal advice.
In-Account Controls
These tools are built into every y99pro account as standard features — not buried in a help menu. You can activate or adjust them at any time from your account settings.
Set a maximum deposit amount on a daily, weekly or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. Limit reductions take effect immediately. Increases require a cooling-off period before they apply — this is intentional and protects you.
Cap the total amount you can lose within a defined period — daily, weekly or monthly. When your net losses reach the limit you have set, betting and gaming activity will be suspended for the remainder of that period. Loss limits are an effective front-line tool against chasing behaviour.
Configure a maximum duration for any single gambling session on y99pro. You can set reminders at regular intervals — for example, a prompt every 30 minutes — or an automatic session end-time after which you will be logged out until you actively resume. This prevents extended uninterrupted play.
Take a short break from gambling without permanently closing your account. Cooling-off options are available from 24 hours up to several weeks. During a cooling-off period, your account is suspended and you cannot deposit, bet or access games. The period cannot be shortened once activated.
Self-exclusion is a serious, binding commitment to stop gambling on y99pro for a defined minimum period or indefinitely. Once activated, your account is immediately suspended, marketing communications are stopped and re-registration is blocked. y99pro will not lift a self-exclusion during the agreed exclusion window — no exceptions.
Enable on-screen reminders that display your current session duration, total bets placed and net win/loss figures at regular intervals during play. Reality checks are designed to interrupt the flow of extended sessions and give you accurate, real-time information about your gambling activity without leaving the platform.
All responsible gambling tools are accessible from the Account Settings section after logging in to y99pro. Navigate to "Responsible Gambling" within your account dashboard. If you cannot locate the settings or need assistance activating a tool, our 24/7 live chat support team can assist you immediately. You can also contact us at [email protected] (plain text — not a clickable link).
Age Restriction
Access to the y99pro platform is strictly restricted to adults aged 18 years or over — or the higher minimum age required by the operator's licence jurisdiction. This restriction is enforced through our mandatory KYC identity verification process, which must be completed before withdrawal functionality is enabled.
Being 18 years of age does not automatically make gambling lawful in Pakistan — users are solely responsible for understanding and complying with applicable local law. y99pro enforces the 18+ minimum as an operator standard, not as a legal authorisation to gamble.
If you are a parent or guardian, we strongly recommend using parental control software to prevent minors in your household from accessing online gambling platforms. Parental control tools are available on all major operating systems and browsers and can restrict access to specific categories of website.
Every person who registers an account on y99pro is required to confirm they meet the minimum age requirement during sign-up. Registration with false date of birth information is a serious breach of our Terms & Conditions.
Before a withdrawal can be processed, account holders must complete KYC verification — submitting a valid CNIC or passport to confirm their identity and age. Accounts that fail age verification are immediately suspended and funds handled in accordance with applicable policy.
y99pro monitors account activity for patterns that may suggest underage use. Where such patterns are identified, the account is suspended pending investigation. We treat child safety as a highest-priority concern.
If you believe a minor has accessed the y99pro platform, please contact our support team immediately at [email protected] with the subject "Child Safety". We will act on these reports with the highest priority.
Self-Assessment
Honest self-assessment is the first step toward responsible play. Review the questions below and reflect on your recent gambling behaviour. If you answer "yes" to several of these, we strongly recommend contacting our support team or using y99pro's self-exclusion tool.
Have you recently spent more money gambling than you originally planned or could comfortably afford?
Have you placed additional bets specifically to try and win back money you had already lost — particularly after cricket matches or casino sessions?
Have you borrowed money, used household funds or dipped into savings to fund gambling activity?
Have you felt anxious, irritable, restless or low in mood when you have been unable to gamble or when you have tried to reduce your gambling?
Have you hidden your gambling activity from a partner, parent, family member or close friend?
Has gambling interfered with your work, studies, sleep, family life or daily responsibilities?
Do you find yourself thinking about gambling frequently throughout the day — including when you are not playing?
Have you ever tried to set limits on your own gambling but found yourself unable to stick to them?
You may be showing signs of problem gambling. This does not mean you have permanently lost control — but it does mean it is time to act before the situation worsens. Use y99pro's self-exclusion tool immediately, speak to someone you trust and consider reaching out to a professional support service. Addressing gambling problems early is far easier than managing severe financial or personal harm later on.
Getting Help
Problem gambling is a recognised condition that can affect anyone — regardless of income, background, city or how long they have been gambling. It is not a moral failing and it is not permanent. Professional support services exist to help people regain control, and asking for help is always the right first step.
y99pro strongly encourages users who are experiencing gambling-related harm to seek help from a qualified professional. The following are general types of support services available globally and, where applicable, in operator licence jurisdictions. Please research organisations available in your specific location.
Many jurisdictions operate dedicated gambling helplines offering confidential support from trained counsellors. Search for the helpline operated in the country where your operator is licensed, or in your country of residence. Crisis lines are available 24/7 and are entirely confidential.
CBT is one of the most evidence-based therapeutic approaches for problem gambling. It addresses the thought patterns and behavioural cycles that sustain compulsive gambling behaviour. CBT can be delivered in person or online. Your primary care physician or local mental health provider can provide a referral.
Structured peer support groups provide a non-judgmental environment to share experiences with others who understand what problem gambling feels like. Gamblers Anonymous-style programmes operate in many countries and offer both in-person and online meeting formats.
Problem gambling affects not just the individual but their family and close relationships. Dedicated support services for family members of problem gamblers are available in many jurisdictions — these provide guidance on how to approach the subject, how to set boundaries and how to protect household finances.
What Happens When You Self-Exclude
Self-exclusion is one of the most effective tools available to someone who recognises their gambling has become a problem. Here is exactly what happens when you activate it on y99pro.
The moment you activate self-exclusion, your y99pro account is suspended. You cannot log in, place bets, access games or make deposits for the duration of the exclusion period.
All promotional emails, bonus notifications, game recommendations and any other marketing communications from y99pro to you are immediately terminated and will not resume during the exclusion period.
y99pro will take reasonable technical steps to prevent you from creating a new account during your self-exclusion period. If you attempt to re-register, the account will be identified and closed. This is a safety measure, not a punishment.
Any real-money balance in your account (net of bonus funds subject to incomplete wagering requirements) will be returned to you via your verified withdrawal method following completion of KYC verification — typically within the standard withdrawal processing timeframe.
y99pro will not lift, shorten or override a self-exclusion during the agreed exclusion period under any circumstances. This non-negotiable commitment is deliberate — it ensures the tool provides genuine protection rather than a superficial restriction.
Once a time-limited self-exclusion expires, you will not be automatically re-activated. You must proactively contact y99pro support to request account reinstatement. We may ask you to confirm that you have had time to reflect and access support before reinstating access.
To activate self-exclusion immediately, log in to your account and navigate to Account Settings > Responsible Gambling > Self-Exclusion. Alternatively, contact our 24/7 live chat support or email [email protected] (plain text, not a link) with the subject "Self-Exclusion Request". We will action it without delay.
Know the Facts
Misconceptions about gambling can encourage risky behaviour. Here are some of the most common myths — and the reality behind each one.
This is the gambler's fallacy. Each bet, spin or game outcome is statistically independent of what came before it. Past losses have no influence on future results. The longer a losing run continues, it does not increase the probability of a win occurring next.
All casino games and sportsbooks have a built-in mathematical edge for the operator. Over a sufficient number of bets, the house edge means that most players will lose more than they win. Gambling is entertainment with a cost — not an income strategy or a financial supplement.
Problem gambling often develops gradually and is difficult to recognise from the inside. People experiencing gambling dependency frequently believe they are in control until the financial or personal consequences become severe. Regularly testing your ability to stop is an important habit — if it is genuinely difficult, that matters.
Increasing your stakes after a loss is one of the most dangerous patterns in problem gambling. It exposes you to greater potential losses and is driven by emotion rather than logic. If you find yourself wanting to bet more after losing, use y99pro's loss limit tool or step away from the platform entirely.
Problem gambling affects people across every income level, profession, city and background. High earners can develop gambling problems just as easily — and the absolute financial losses they can sustain can make the underlying problem harder to detect until consequences are severe.
Responsible gambling tools like deposit limits and session timers are beneficial for every player — not just those experiencing difficulties. Using them proactively is a sign of good financial discipline, not of weakness. Setting sensible limits before you start is the hallmark of genuinely controlled gambling.
Now that you understand the tools and resources available, explore y99pro with confidence. Set your limits before you start, use the responsible gambling controls that work for you and enjoy cricket betting, sports wagering and live casino as genuine entertainment.
18+ only. Gambling is entertainment — not a financial strategy. If gambling is causing harm, use self-exclusion and seek professional support. Local laws, including Pakistan's Prevention of Gambling Act, 1977, may restrict gambling. Not legal advice.