Data & Privacy
Understanding how y99pro collects, uses, stores and protects your personal data is important. This policy explains your privacy rights and our obligations to you clearly and in plain English.
Effective Date: 1 January 2026y99pro ("we", "us", "our", "the Platform") is committed to protecting the personal data of every individual who accesses or uses the y99pro platform at y99pro.cam. This Privacy Policy ("Policy") explains what personal data we collect, why we collect it, how we use it, with whom it may be shared, how long we retain it and what rights you have in relation to your data.
This Policy applies to all users of the y99pro website and associated services, including registered account holders and visitors who browse the Platform without creating an account. By accessing the y99pro platform, you acknowledge that you have read and understood this Policy.
y99pro is an English-language platform designed for adult users, including users located in Pakistan. Where personal data is processed, y99pro applies applicable data protection standards and principles — including lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity and accountability — in its handling of personal information.
y99pro does not claim to be regulated by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any Pakistani provincial data protection authority. Users in Pakistan are responsible for understanding their rights and applicable data protection obligations under Pakistani law. This Policy does not constitute legal advice.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, email address, date of birth, CNIC number, IP address, device identifiers and transaction history. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, alteration, retrieval, use, disclosure, erasure or destruction. |
| "Data Controller" | The entity that determines the purposes and means of processing personal data. For users of y99pro, the data controller is the operator of the y99pro platform. |
| "Data Processor" | A third party that processes personal data on behalf of the Data Controller under a contractual arrangement and in accordance with this Policy. |
| "KYC" | Know Your Customer — the identity, age and address verification process required by the Platform before certain account functions are enabled. |
| "User" / "You" | Any individual who accesses, registers on or uses the y99pro platform, whether as a registered account holder or an anonymous visitor. |
| "Cookies" | Small text files stored on your device by your browser when you visit the y99pro website, used to maintain session state, store preferences and analyse usage patterns. |
y99pro collects personal data in several ways — directly from you when you interact with the Platform, automatically through your use of our services and, where necessary and lawful, from third-party sources. The specific categories of data we collect include:
When you create an account, we collect:
During KYC verification, we may collect and process copies or images of identity documents, including a valid Pakistani Computerised National Identity Card (CNIC) or internationally recognised passport, proof of residential address documentation and selfie or liveness verification images. These documents are handled exclusively through our secure HTTPS verification process and are processed solely for identity confirmation, age verification and anti-money laundering (AML) compliance purposes.
We collect information related to your financial activity on the Platform, including:
We collect records of your wagering and gaming activity, including bet amounts, selected markets, game categories accessed (such as cricket betting, live casino or slots), session duration, win/loss records and any bonus or promotion usage. This data is used for account management, dispute resolution, responsible gambling monitoring and regulatory compliance.
When you access the Platform, we automatically collect:
If you contact our support team via live chat or email, we retain a record of that communication — including the content of your messages, timestamps and any documents or screenshots shared — for the purpose of resolving your query and improving our services.
y99pro processes personal data only where a valid lawful basis exists. Depending on the type of data and the purpose of processing, the applicable lawful bases include:
| Lawful Basis | Application |
|---|---|
| Contractual Necessity | Processing required to fulfil our obligations under the Terms & Conditions you have accepted — including account management, processing deposits and withdrawals, settling bets and providing customer support. |
| Legal Obligation | Processing required to comply with applicable laws — including KYC identity verification, AML monitoring, age verification and responding to lawful requests from competent authorities. |
| Legitimate Interests | Processing for purposes of platform security, fraud prevention, responsible gambling monitoring, business analytics and service improvement — where these interests are not overridden by your fundamental rights and freedoms. |
| Consent | Where you have given explicit, informed consent for specific processing activities — such as receiving optional marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing. |
y99pro uses the personal data it collects for the following purposes:
We do not sell your personal data. y99pro does not sell, rent or commercially transfer your personal data to third parties for their own independent marketing or commercial purposes. Data is shared with third parties only as described in Section 6 of this Policy.
y99pro does not share your personal data with third parties except in the following circumstances, all of which are governed by appropriate data processing agreements or legal requirements:
We engage vetted third-party service providers who process personal data on our behalf in order to operate the Platform. These may include payment processing infrastructure providers, KYC and identity verification technology providers, cloud hosting and infrastructure services, analytics and performance monitoring tools and customer support platforms. All such providers are contractually bound to process data only in accordance with our instructions and applicable data protection standards.
We may disclose personal data to competent authorities, regulatory bodies or law enforcement agencies where required by applicable law — including in response to lawful court orders, regulatory investigations or AML reporting obligations. Such disclosures are made only to the extent required and in accordance with applicable legal obligations.
In the event of a merger, acquisition, reorganisation or sale of substantially all assets, personal data held by y99pro may be transferred to the relevant successor entity, subject to that entity assuming obligations equivalent to those set out in this Policy. Users will be notified of any such transfer where required by applicable law.
y99pro does not share your personal data with payment providers — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah — for purposes beyond the technical execution of your specific transaction, and none of these providers are given access to your broader account profile or betting activity. References to these providers on the Platform are contextual only and do not imply any data-sharing partnership.
y99pro retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention principles apply:
| Data Category | Typical Retention Period |
|---|---|
| Account Registration Data | For the duration of the account relationship, plus a minimum of 5 years following account closure — consistent with standard AML record-keeping requirements. |
| KYC Documents | Minimum 5 years from the date of verification or account closure, whichever is later, in accordance with applicable AML obligations. |
| Transaction Records | Minimum 5 years from the date of the relevant transaction. |
| Betting & Gaming History | For the duration of the account, plus a reasonable period for dispute resolution purposes — typically up to 5 years. |
| Support Communications | Up to 3 years from the date of the communication, unless longer retention is required for ongoing dispute resolution or legal proceedings. |
| Technical & Usage Data | Typically 13 months in aggregated or pseudonymised form for analytics purposes; identifiable session logs may be retained for a shorter period. |
When personal data is no longer required for any applicable purpose, it is securely deleted or anonymised so that it can no longer be attributed to you as an individual. Anonymised and aggregated data may be retained indefinitely for statistical and analytical purposes.
y99pro implements technical and organisational security measures appropriate to the risk posed by the personal data we process. These measures include:
Whilst y99pro applies robust security measures, no system can guarantee absolute security. In the event of a personal data breach that is likely to result in significant risk to your rights and freedoms, y99pro will take appropriate steps to contain the breach, assess its impact and notify affected users and relevant authorities where required by applicable law.
You are responsible for keeping your account login credentials confidential. Do not share your password or two-factor authentication codes with anyone. y99pro will never ask you for your full password through any support channel. If you believe your account has been compromised, contact our support team immediately at [email protected] (plain text — not a clickable link).
y99pro uses cookies and similar tracking technologies to operate the Platform effectively, personalise your experience and analyse how the Service is used. The following categories of cookies may be placed on your device:
These cookies are essential for the Platform to function correctly. They maintain your login session, remember your security preferences and enable core functionality such as the bet slip and deposit flow. These cookies cannot be disabled without severely affecting your ability to use the Service.
These cookies collect anonymised or pseudonymised information about how users interact with the Platform — including which pages are visited most frequently, session duration and error events. This data helps us improve the Platform's performance, including for users accessing it via mobile devices on Pakistani mobile networks.
Functional cookies remember your preferences and settings — such as your preferred language, displayed currency (PKR) and responsible gambling limit configurations — so you do not need to re-enter them on each visit.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the y99pro platform. Your browser's help documentation provides instructions for managing cookie preferences on your specific browser and device.
Subject to applicable law and certain legal limitations, you have the following rights in relation to your personal data held by y99pro. To exercise any of these rights, please contact us using the details provided in Section 15.
You have the right to request a copy of the personal data y99pro holds about you, together with information about how it is processed. We will respond to verified access requests within a reasonable timeframe.
If you believe personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update certain account details directly through your account profile.
In certain circumstances, you have the right to request deletion of your personal data. This right is subject to limitations where data retention is required for legal compliance — for example, AML record-keeping obligations that require us to retain transaction and KYC data for a defined minimum period.
You may request that we restrict the processing of your personal data in specific circumstances — for example, while the accuracy of data you have disputed is being verified, or while an objection to processing is being considered.
Where processing is based on your consent or a contractual necessity, and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used and machine-readable format.
You have the right to object to processing of your personal data where it is based on our legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your rights, or where processing is necessary for the establishment, exercise or defence of legal claims.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal was made. To withdraw consent for marketing communications, use the unsubscribe function in any marketing email or contact support.
How to Exercise Your Rights: Submit a data rights request to [email protected] (plain text — not a clickable link) with the subject line "Data Rights Request". We may ask you to verify your identity before processing your request. We aim to respond within 30 days. Some requests may require additional time where they are complex or numerous — we will notify you if this is the case.
The y99pro platform is strictly intended for adults aged 18 years or over — or the higher minimum age required by the operator's licence jurisdiction. y99pro does not knowingly collect or process personal data relating to individuals under the applicable minimum age.
Age verification is conducted as part of the KYC process. Where y99pro discovers or has reasonable grounds to believe that personal data of a minor has been collected — whether due to false information provided during registration or any other reason — the relevant account will be suspended immediately, all associated data will be handled in accordance with applicable law and any funds held in the account will be dealt with in accordance with the operator's policies and applicable legal requirements.
If you are a parent or guardian and believe that a minor under your care has registered on the y99pro platform, please contact us immediately at the details in Section 15.
The y99pro platform may integrate with or reference third-party services in the course of delivering its features. These include game and sportsbook content technology providers, payment infrastructure services and analytics tools. Where these third-party services process personal data, they do so as Data Processors acting under our instruction, or as independent Data Controllers where they collect data directly from you under their own privacy policies.
y99pro is not responsible for the privacy practices of third-party websites or services that are not operated by us. References to payment providers — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — on this Platform are contextual references familiar to Pakistani users. They do not imply a data-sharing agreement, partnership or endorsement between those providers and y99pro. Any personal data processed in connection with a payment transaction is handled solely for the purposes of executing that specific transaction.
As an online platform serving users in Pakistan and other jurisdictions, y99pro may transfer personal data to, and process it in, countries outside Pakistan. This may include countries in which the operator's infrastructure, service providers or data processing facilities are located.
Where personal data is transferred internationally, y99pro takes appropriate steps to ensure that such transfers are protected by adequate safeguards — which may include standard contractual clauses, adequacy determinations or other mechanisms recognised under applicable data protection law. These safeguards are designed to ensure that your personal data receives a level of protection comparable to the standards applied within this Policy.
If you would like further information about the specific safeguards applied to international data transfers involving your personal data, please contact us using the details in Section 15.
y99pro reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the effective date at the top of this page. Where changes are significant, we will provide additional notice through the Platform or by email to registered account holders. We recommend reviewing this Policy periodically to stay informed of how your data is handled.
Your continued use of the y99pro platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you should cease using the Platform and may request account closure in accordance with the Terms & Conditions.
For any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data by y99pro, please contact us through the following channels. Email addresses are shown as plain text only and are not clickable links.
| Enquiry Type | Contact Details |
|---|---|
| General Privacy Enquiries | Email: [email protected] — Subject line: "Privacy Enquiry" |
| Data Rights Requests | Email: [email protected] — Subject line: "Data Rights Request". Include your full name and registered email address to assist verification. |
| Data Breach Reports | If you believe your account or personal data has been compromised, contact us immediately via Live Chat (available 24/7 in your account) or email at [email protected] — Subject line: "Security Concern". |
| Minor / Child Safety | If you believe a minor has registered on the Platform, contact us immediately via [email protected] — Subject line: "Child Safety". We treat these reports with highest priority. |
Privacy at a Glance
These cards summarise our core privacy commitments. They complement — but do not replace — the full Policy above.
Every connection between your device and y99pro is protected by industry-standard 256-bit SSL/TLS encryption. Your account credentials, transaction data and identity documents are transmitted and stored securely.
Your personal data is never sold to third parties for independent commercial use. Data is shared only with service providers acting under our instruction, or where legally required — as detailed in Section 6 of this Policy.
CNIC, passport and address documents are processed exclusively through our secure HTTPS verification portal. We never ask for sensitive documents via social media, WhatsApp or any unencrypted channel.
You can request access to, correction of, deletion of or portability of your personal data at any time. Submit a request to our support team and we will process it within a reasonable timeframe, subject to applicable legal obligations.
We retain personal data only for as long as necessary — driven by legal requirements, dispute resolution needs and contractual obligations. When data is no longer needed, it is securely deleted or anonymised.
y99pro uses cookies for essential platform operation, analytics and preference storage. Non-essential cookies can be managed through your browser settings. We explain our cookie categories clearly in Section 9.
If you have any concerns about how y99pro handles your personal data, or you would like to exercise your data rights, our support team is here to help. You can also explore our full platform with confidence knowing your data is handled responsibly.
18+ only. Gambling responsibly. y99pro is not regulated by the Government of Pakistan or any Pakistani authority. This Policy does not constitute legal advice.