Help Centre
Everything you need to know about y99pro — from account setup and PKR deposits to cricket betting markets, bonus conditions and responsible gambling tools. Browse by category or search below.
Our support team is available 24/7 via live chat inside your account. Email: [email protected]
To register on y99pro, click the sign-up option on the homepage and fill in your details — including your full name, date of birth, email address and a secure password. You will need to confirm you are at least 18 years old and that you accept our Terms & Conditions. Once your basic registration is complete, you can deposit and explore the platform. Full withdrawal access requires completing KYC identity verification.
KYC verification on y99pro typically requires a valid Pakistani Computerised National Identity Card (CNIC) or an internationally recognised passport, along with a selfie or liveness image matching your document photo. In some cases, proof of address — such as a recent utility bill or bank statement — may also be requested. All documents must be submitted through the secure HTTPS verification portal inside your account; never share them via messaging apps or email.
No. Each individual may hold only one registered account on y99pro. Creating multiple accounts — whether under your own name, a different name or using alternative contact details — is a serious breach of our Terms & Conditions. Duplicate accounts may be permanently closed and all associated balances forfeited. If you believe you have accidentally created a second account, contact our support team at [email protected] immediately.
You must be at least 18 years old to register on y99pro — or the higher minimum age required by the operator's licence jurisdiction if that exceeds 18. Being 18 does not automatically make online gambling lawful in your specific location; users are solely responsible for understanding and complying with applicable local law, including Pakistan's Prevention of Gambling Act, 1977. y99pro enforces age verification through the KYC process and takes underage access seriously.
You can update most account details — including your email address, contact number and notification preferences — through the Account Settings section after logging in. Password changes are also handled in Account Settings under the Security tab. If you need to update your legal name or date of birth following KYC verification, please contact our support team directly as these changes require document re-verification. y99pro will never ask for your password via any support channel.
y99pro references payment methods that are familiar to Pakistani users — including bank transfers and popular Pakistani banking channels. The specific deposit options available to you are displayed inside your account at the time of deposit. References to providers such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah on this platform are contextual only and do not imply that these providers endorse, support or are affiliated with online gambling on y99pro.
Minimum deposit amounts on y99pro vary by payment method and are displayed at the point of transaction inside your account. Where PKR is your account currency, amounts are shown in Pakistani Rupees. y99pro does not apply deposit fees directly, though your own bank or payment provider may charge their standard transaction fees. Always check the deposit screen for the current minimum applicable to your chosen method before proceeding.
Withdrawal processing times on y99pro vary depending on the payment method you select and whether your account KYC verification is complete. Withdrawals to verified accounts are generally processed within the timeframe displayed on the withdrawal screen at the time of your request. KYC verification is required before any withdrawal can be approved — accounts that have not completed identity verification will have withdrawals held pending documentation review.
As a general rule, y99pro requires that withdrawals are processed back to the same payment method used for your deposit, or to a verified account in your own name. This is a standard anti-money laundering requirement. If your original deposit method is no longer available, contact our support team who can guide you through the verification steps needed to use an alternative withdrawal channel. Third-party withdrawals — to accounts in someone else's name — are not permitted.
A withdrawal may be placed on hold for several reasons — most commonly because KYC identity verification has not been completed, because an active bonus is subject to incomplete wagering requirements, or because our compliance team requires additional source-of-funds documentation. You will typically receive a notification explaining the reason. If you are unsure why your withdrawal is pending, contact our 24/7 live chat support or email [email protected] with your account details for a status update.
Cricket is one of the most prominent sports available on y99pro's sportsbook. Markets cover Pakistan domestic cricket including the Pakistan Super League (PSL), ICC events such as the T20 World Cup, bilateral Test series, ODI series and other major international tournaments. Match winner, top batsman, total runs, innings totals and live in-play markets are among the bet types commonly available. All bets are settled according to official results from the relevant governing body. References to PSL and ICC are contextual and do not imply endorsement.
Beyond cricket, y99pro's sportsbook covers a wide range of sports popular with Pakistani users, including football (covering major European leagues, the FIFA World Cup and international fixtures), kabaddi, tennis, basketball, UFC and MMA fight cards, and selected esports events. Live in-play betting is available on selected matches across multiple sports. The full list of available markets is displayed within the sportsbook section of your account.
Live in-play betting on y99pro allows you to place bets on ongoing matches after they have started. Odds update in real time based on the live match situation. For a PSL T20 match, for example, you might be able to bet on the next wicket, the runs scored in the next over or the match winner at any point during play. Markets can be suspended at any time without notice — typically during key moments or when a data feed update is being processed. Bets placed before suspension are settled normally.
y99pro's casino section includes live dealer games — such as live blackjack, live roulette and live baccarat streamed from professional studios — alongside a broad range of slot titles and instant games including crash formats. All casino games operate using certified random number generation (RNG) technology or, in the case of live games, real card and wheel outcomes. Return-to-player (RTP) figures are available within individual game information panels. Casino games are for entertainment purposes and are not an investment tool.
If a cricket match is abandoned, rained off, postponed or cannot produce a verifiable official result within a reasonable timeframe, y99pro will typically void bets on affected markets and return stakes to your account balance. The specific settlement rules for each market type are detailed within the sportsbook rules section of the platform. For T20 matches that reach the Duckworth-Lewis-Stern (DLS) minimum overs threshold and produce an official result, bets are generally settled on that result.
y99pro may offer a range of promotional incentives including welcome bonuses for new registrations, deposit match bonuses, free bet credits, reload offers for existing players, cashback on losses and seasonal promotions tied to major sporting events — such as PSL season or ICC World Cup campaigns. All bonuses are subject to specific terms including wagering requirements, eligible games, minimum odds and expiry dates. Full conditions for any active offer are displayed within the Promotions section of your account before you opt in.
Wagering requirements specify the total amount you must wager before bonus funds or bonus-derived winnings can be withdrawn as cash. For example, a PKR 1,000 bonus with a 10x wagering requirement means you must place PKR 10,000 in qualifying bets before a withdrawal is permitted. Not all games contribute equally — slots typically contribute 100% toward wagering, while certain table games may contribute at a lower rate. Always check the specific wagering conditions attached to each offer before accepting it.
No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the stated wagering requirements have been met in full. If you request a withdrawal before completing the wagering requirement on an active bonus, the bonus and associated winnings may be forfeited in accordance with the bonus terms. Real-money funds deposited separately from a bonus are generally withdrawable without this restriction — subject to standard KYC verification requirements.
y99pro may operate loyalty or VIP reward tiers for regularly active players. Details of any current loyalty programme — including how points are earned, tier structures and associated benefits — are available within the Promotions or Loyalty section of your account dashboard. Loyalty programmes are at the operator's discretion and may be modified, paused or discontinued at any time. If you have questions about current loyalty offerings, our support team can provide up-to-date details via live chat or email.
y99pro monitors betting activity for patterns associated with bonus abuse — including systematic low-risk wagering strategies designed to extract bonus value without genuine engagement with the platform, also known as bonus arbitrage. Where our compliance team identifies such activity, y99pro reserves the right to void the bonus funds, cancel associated winnings and, in repeated or serious cases, suspend the account. Our approach to bonus terms is transparent — all conditions are stated upfront, and we encourage players to read them carefully before opting in.
y99pro uses 256-bit SSL/TLS encryption for all data transmitted between your device and our servers. Passwords are stored using one-way hashing — your actual password is never visible to us or our staff. Two-factor authentication is available for registered accounts. Identity documents submitted for KYC are handled exclusively through our secure HTTPS verification portal. Internal access to personal data is restricted to authorised personnel on a strict need-to-know basis. For full details, read our Privacy Policy.
If you suspect unauthorised access to your y99pro account, act immediately: change your password through Account Settings, enable two-factor authentication if not already active, and contact our support team via 24/7 live chat or by emailing [email protected] with the subject "Security Concern". Our team can temporarily freeze your account while the situation is investigated. Never share your password, OTP codes or two-factor authentication details with anyone — y99pro staff will never ask for your password.
All responsible gambling tools on y99pro — including deposit limits, loss limits, session time limits and reality check reminders — are available in your Account Settings under the Responsible Gambling section. You can set daily, weekly or monthly limits in PKR for deposits and losses. Limit reductions take effect immediately. Increases require a mandatory cooling-off period before they activate — this delay is an intentional protection mechanism. If you need help locating these tools, our support team is available 24/7 via live chat.
Self-exclusion on y99pro is a binding commitment to suspend your account for a defined minimum period or indefinitely. To activate it, go to Account Settings > Responsible Gambling > Self-Exclusion, or contact our support team directly via live chat or at [email protected]. Once activated, your account is immediately suspended, all marketing communications are stopped and re-registration is blocked. y99pro will not lift a self-exclusion during the agreed window. Any real-money balance will be returned after KYC verification. For full details, see our Responsible Gambling page.
Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. y99pro does not claim to be licensed, regulated or approved by the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani provincial authority. Users located in Pakistan are solely responsible for understanding and complying with applicable local law before using this platform. This response is not legal advice. If you have concerns about the legal status of online gambling in your specific location, we recommend consulting a qualified legal professional.
Our support team is available 24/7 via live chat inside your account. Email: [email protected] (plain text — not a clickable link).
Why Choose y99pro
Still exploring the platform? Here is a quick summary of what y99pro is designed to offer Pakistani users.
PSL, ICC T20 World Cup, bilateral series and more — y99pro's cricket betting markets are built with Pakistani fans in mind. Live in-play, pre-match and special markets across all major formats.
y99pro is designed for mobile use — fast loading on Pakistani mobile networks, touch-optimised bet placement, full account management from any device and a clean layout that works on smaller screens.
The site operates in English with local Pakistani context built in — PKR amounts, familiar payment references and sports coverage that reflects what Pakistani users actually care about. Urdu language support may be available from our support team where needed.
Deposit limits, loss limits, session timers, cooling-off and self-exclusion are standard features in every y99pro account. Gambling should always be a personal choice — our tools are there to support that.
All data transmitted on y99pro is protected by 256-bit SSL/TLS encryption. KYC documents are handled exclusively through a secure HTTPS portal. Your account security is a non-negotiable priority for us.
Live chat support is available around the clock inside your account. Our team handles account queries, technical issues, responsible gambling requests and general platform questions — with responses typically within minutes.
If your question is answered, head back to y99pro and enjoy cricket betting, sports wagering and live casino — or browse our other help pages for more detailed information on specific topics.
18+ only. Gambling is entertainment. Local laws, including Pakistan's Prevention of Gambling Act, 1977, may restrict online gambling. Not legal advice.